Then on our return, we were so looking forward to relaxing in the spa after walking 65ks to be told it had not been held as promised. We received a dowdy old room, with blinds that didn't quite block out sun. Thank goodness for Tiana looking after us. Not sure if we will ever stay again. Location is very convenient to a lot of places including the Brisbane Street Mall. It is just off Brisbane street in a quiet one way street. My first impression was not a good one - the lobby area could do with a bit of TLC - a few chairs placed here and there in no particular order or style was not a good look or first impression.
Comfort level on these single chairs was almost zero, so glad I didn't need to sit there for too long. Check in desk is located on the right hand side, hardly noticeable if you haven't been there before.
However staff were very helpful and seemed to be happy in their roles. Check in was quick. Room was terrific and very clean. Bed was one of the most comfortable I have ever had in a hotel anywhere in the world. One negative was that you could hear loud talking in the hallway when other guests were going back to their rooms, and it was particularly noticeable late at night. It was almost like they were in the room with you. Breakfast buffet was fantastic - everything you could want and everything was hot unlike some of the bigger hotels where items are almost cold.
Despite the negatives mentioned above, I would certainly stay here again should I ever have the opportunity to visit Launceston in the future. Whilst the food and service in the Tram Bar restaurant was lovely I was surprised at the noisy room. I could hear conversations, toilet noises and footsteps from neighbouring rooms Or they were just noisy people. As a plus the bed was comfortable but the bathroom was dated and the tiles mouldy.
Very convenient and comfortable hotel. Located on a quiet side street in downtown Launceston. Spacious enough rooms. Clean with comfortable beds. Staff friendly and helpful. On site parking at a reasonable cost. Fantastic staff and great location. The hotel staff were much better than at some more up market places. The breakfast buffet had excellent choices and plenty of food. Sorry we didn't try in house restaurant - the menu looked great.
Maybe next time. Excellent stay, friendly helpful staff. Just lots of black hair in bathroom but apart from that everything else was good we also had the buffet breakfast which was delicious, recommend getting in early but as peak hour can be very squishy with lots of people in dining room. Stayed one night at this hotel.
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Happy with the location as was in the city centre. We chose the rate with breakfast included, but don't think it was worth the price paid, however it was convenient to have breakfast at the hotel rather than looking for other options in the city. Bed was very comfortable and would stay here again without choosing the breakfast option. Found a great chinese restaurant about 5 min walk away which was absolutely the best chinese I've tasted for a while. Check out 'Wangs Chinese' if your looking for a great dining option close by.
From arriving to leaving a very good overall experience. The only queries we had were the raised shower base and the warm breakfast [wasn't hot] and very little choice. The wait staff need to be more attentive clearing tables as we were a group of four people there were still used plates etc left on tables so we had to ask staff to sort. We stayed here the weekend of Festivale. The hotel itself was in a great position, our room was lovely with a great comfy bed, and everything was very clean and well maintained.
On check in, the lovely young lady was very welcoming and friendly. Once in our room, we were quite surprised to find another couple letting themselves into our room. It seemed our room had been allocated twice. We spoke to the young lady at reception who was extremely apologetic and offered us free breakfast as compensation for the mix up. When we came back late at night, our room passes no longer worked. It would seem that it was due to the earlier mix up, however when taken back to reception, the extremely unfriendly man there almost berated us for putting our passes in a wallet with credit cards.
My husband felt very embarrassed and uncomfortable. The next morning while checking out, the staff member was so sullen and bored, it left us with the feeling of being unwelcome and not valued at all. I don't think we would return in a hurry. Too many mistakes and bad experiences. A shame because it's a nice hotel. On a tour and really valued friendly Staff and comfortable clean spacious bedroom. Really good Wi-fi day and night. First floor attractive Bar had menu choices of evening meals to provide a relaxed social evening. Well looked after by Waiter Matthew who was polite, considerate and ensured we were provided with choices.
I have commend Best Western Launceston for the amazing stay and service provided. Myself and my partner were unbelievable happy with the room, the quick check in and the wonderful meals in the Tram bar. I would especially like to shout out to our waiter over the past couple of days who took care of us. Mathew was friendly, very professional and wonderfully charming to deal with.
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His love and passion for what he does really shows. A big thank you to Mathew for all your lovely service. I could not recommend this hotel any higher. Pre-booked through Adoga. As it was an non refundable booking they would not do anything for us. There was availability so it wasn't like they were booked out.
Would never stay here again or any best western if this is their business model. Avoid staying here they don't care about customer service just their bottom line. Definitely not longer than that. My room has smell, can't open the window, aircon is not powerful and wifi internet is intermittent.
The front desk and general staff very polite, approachable and helpful. Clean rooms. Great central location. Biggest issue was the very dated bathroom.
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It was clean but i felt i had stepped through a vortex and arrived in the mid 80's. Friendly staff and great location are the only positive things i can say about this hotel. We stayed in a family room which i found to be too small for 4 adults. The bathroom needs some serious updating. I wasn't impressed with the cobwebs gathered in in the bathroom neither the amount of dust on the bed head. My sister and I booked the holiday through Holidays Australia and they upgraded us to Best Western and we are glad they did. Staff very helpful beds made well room clean and gave us maps rang cabs and room service was prompt.
The only thing was the yellow chairs in the dining room need recovering. So happy when we arrived at the hotel to find it was in a great location. The hotel is situated at the top end of Brisbane street the Main Street so you could just walk and you were in the city centre. The staff were ever so friendly and helpful and I would recommend this hotel to all visitors to Launceston. We did not eat in the hotel but enjoyed their happy hour the two nights we were there. Very quick overnight stay. Friendly reception, rooms seem to have been updated nicely.
Hotel in Launceston | Best Western Plus Launceston
Pleasant meal in Tram restaurant on the Thursday and compliments to the young bar man, very friendly and appeared to care. Also superb fresh breaky on the Friday with perfectly cooked poached eggs and a great spread. Also thanks to the lovely mature server.
This is my go to place when in town. Checked in on the 1st Jan and to our surprise huge two room stay which was fantastic. Stayed several times in and again not disappointed Would I recommend You bet the placement is fantastic.
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